Summary

Experienced in project and program management, business process re-engineering, quality improvement program implementation and management (ISO9001), IoT, SaaS, Telematics, start-up management systems, and professional development program design and management, using Trello, Teams, Confluence, HTML, CSS, JavaScript, JIRA, Slack, Google and Microsoft Office (PowerPoint, Excel, Project).

Experience

Quality Assurance Specialist, IT Financial Services Section, Rakuten Inc (Tokyo)

May 2022 ~ present

• Improving software development cost capitalization eligibility verification process
• Managing weekly reporting of team's operational metrics using Excel charts
• Training global teams in project control account application process
• Developing innovative training resources in cloud environment using Mermaid, HTML, CSS, JavaScript
• Contributing to design of improved project application platform UI/UX design

Quality Management System Lead Implementer, DRVR Design Studio Ltd (Bankok)

January ~ May 2022

• Implemented a continuous improvement program based on ISO9001 and Agile principles.
• Provided training to staff on tools and techniques related to problem-solving aspect of kaizen (eg RCA & Pareto analysis). Developed legacy framework for working towards achieving ISO9001 certification.

Quality Management System Lead Implementer, Shift Energy Japan KK (Fukuoka)

September 2020 ~ present

• The Process Management team I led provided graphic design, technical writing and localization support to the group’s corporate, business development, construction and operations functions
• Led the company’s quality management program and related internal research projects
• Led implementation of a quality management system resulting in ISO9001 certification
• Using an agile approach, led team to produce business process management related flowcharts, action steps tables, manuals and presentation slide decks using PowerPoint, Excel and Google Suite programs
• Built a suite of programme management tools for Project Management team similar to PMO support
• Built a publishing unit with graphic designers and corporate document writers producing corporate branding materials and other large corporate documents for the Executive team
• Organized training workshops to standardize procedures across network of channel partner contractors
• Managed translation projects translating promotional and commercial documents from Japanese into English

Business Program Director, Asia New Zealand Foundation (Auckland)

June 2008 ~ December 2017

• Designed and managed the Foundation’s offshore internship programme across Asia and business seminars for SMEs engaging in international trade.
• Represented the Foundation at international trade and investment conferences, seminars and official functions both onshore and offshore.
• Managed the Foundation’s engagement with business leaders and peak business associations.
• Produced speaker series, seminars and training workshops targeting professional service firms and exporting SMEs.

Trade and Investment Promotion Manager, JETRO (Auckland)

March 2005 ~ April 2008

• Localized and managed a business-matching and market-entry strategy program.
• Conducted market research for Japanese SMEs targeting markets in Australasia.
• Promoted/facilitated access by local companies to inward investment and trade support programs.
• Researched and wrote reports/articles on the New Zealand economy and agricultural sector for JETRO's trade and investment magazine and internal reports.
• Escorted visiting Japanese business people meeting counterparts across New Zealand.

Public Diplomacy Events Project Manager, Consulate-General of Japan (Auckland)

January 1999 ~ February 2005

• Organised cultural events and seminars featuring performers and speakers from Japan.
• Administered the distribution of official publications and marketing of a regular Japanese film show.
• Provided immigration, trade-related information and advice to business people engaging with regulatory authorities in Japan.
• Provided Japanese liaison-interpreting support between visiting officials, VIP security teams, academics and local counterparts.

Project Assistant (Field Research), CM Research Ltd - Business Research Unit (Auckland)

February 1997 ~ December 1998

• Conducted ethnographic research interviews and wrote reports. Target industry sectors included insurance, health and construction materials manufacturing, retail and wholesale distribution.

Education

Master of Management, International Business, Massey University

February 2007 ~ June 2010

Graduate Diploma in Business, International Strategy & Leadership, University of Auckland

February 1998 ~ June 2001

Graduate Diploma in Japanese, Auckland University of Technology

May 1997 ~ December 1997

BA Political Studies, University of Otago

February 1986 ~ November 1989

Skills